It’s not easy to be a supervisor these days. You’ve got to get the job done, often with fewer employees and a tighter budget. Plus, you’re expected to know exactly what to do or say every time a “people problem” comes up. This video was created to help you find your way through the maze of employment laws and regulations, while at the same time maximizing the performance of your workers. Our story goes behind the scenes during the first eventful weeks when a new manager takes over a team in the middle of an important project. Our narrator, Alan Levins, an Employment Law Attorney with Littler Mendelson PC, The National Employment and Labor Law Firm(R), explains critical legal issues as you witness this manager’s struggle to win the respect and cooperation of her sometimes unruly crew. Includes free study guide and extra study guides are available for purchase.
Countries: US
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Legal Survival Skills for the Modern Manager – Study guide
This study guide covers the principles of employment laws and regulations and is a compliment to the Legal Survival Skills for the Modern Manager video.
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Performance Appraisals: Getting Results
Effective performance appraisals add value to your organization. They motivate your top employees to do even better. And they tell under-performers exactly what is expected and how to improve. Unfortunately, performance appraisals are often regarded as mere formalities. Reviews are sometimes skipped, or done late. Clear guidance falls by the wayside, and halfhearted work goes unchallenged. In this new video, you’ll follow two dramatic story lines. One involves a small business, taking steps to formalize a review process for the first time. The other presents a large corporation, attempting to energize an existing system. Watch as two very different managers prepare for challenging review meetings–and see them apply skills that defuse tension and achieve the desired results. Includes free study guide and extra study guides are available for purchase.
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Performance Appraisals: Getting Results – Study guide
This study guide covers the principles of creating effective performance appraisals and is a compliment to the Performance Appraisals: Getting Results video.
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Avoiding Kitchen Burns – Trainer’s Pack
Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.
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Preventing Falls and Strains – Trainer’s Pack
Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.
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Safe Handling of Kitchen Tools – Trainer’s Pack
Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.
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Keeping Microbes in Check – Trainer’s Pack
Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.
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The Customer Service Connection – Instructor’s Manual
This instructor’s manual covers the principles of offering excellent customer service and is a compliment to the Customer Service Connection video.
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Customer Service Connection
Successful companies put customers at the center of every decision and every transaction. Good customer service requires tact, consideration, and conflict management skills. Understanding customers requires sensitivity to customer cues and the ability to listen. Learn to respond to each customer’s needs in ways that both please your customer and build your organization. Includes free study guide and extra study guides are available for purchase.