This study guide covers the principles of offering excellent customer service and is a compliment to the Customer Service Connection video.
Countries: US
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Redesigning Your Web Site
Is your site ready for overhaul? Where do you start? Learn the strategies and tools you need to begin the process, and how to weigh the inevitable costs and risks against the potential benefit you could achieve.
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Search Engine Optimization
You don’t have to be a search engine guru to increase traffic to your site. Here’s an overview of specific techniques that you–and your tech and marketing departments–should have on your radar.
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Social Computing: Rules of Engagement
There’s a whole new Web out there, based on conversational interactions and two-way communication. Learn how to use new-technologies that change your site from a passive electronic billboard into a dynamic, relationship-building experience.
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Cool Tools: Blogs, Wikis, RSS, Podcasting
Here’s an entry-level, crash course on new technologies that everyone’s talking about. You’ll see examples, get some advice on how to do it yourself, and find out why you should care.
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Marketing Strategies to Drive Traffic to Your Site
People use the Web differently from the way they use other media-and your marketing strategy will miss the target if it doesn’t reflect this reality. Learn how to narrow your objectives, refine your message, and measure your actual Web marketing performance.
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New Technologies: Opportunities and Threats
New RSS readers, browsers, and search tools could have a great impact on your site. Jump into the remix culture and participate in the Web 2.0 world using tagging, microformats and wikis.
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Be Prepared to Speak – Study guide
This study guide covers the principles of public speaking and is a compliment to the Be Prepared to Speak video.
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Be Prepared to Speak – Instructor’s manual
This instructor’s manual covers the principles of selling and is a compliment to the Be Prepared to Speak video.
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Advertising and the For-Profit Site
Now that you’re up and running, what’s next? For most, it’s how to monetize your site. Learn how to evaluate the effectiveness of your pay-per-click campaign, and how to reap revenue from your site by providing visitors with relevant advertising.