Subjects: Career Development and Counseling

This program looks at the nature of workplace conflict: what it is, how it occurs, why it happens and how to resolve conflict situations at work.

This program examines the role of negotiations in a work context and takes a detailed look at the stages of successful negotiation.

This program provides an overview of the purposes and advantages of writing as a medium and the advantages and disadvantages of writing compared with speaking. It covers the following areas: defining writing, advantages and disadvantages of writing, five steps to writing, five ‘whats’ to writing, and presentation. By focusing on a melodramatic case study of a fictional restaurant and its staff, the program works through the steps to achieve success in workplace writing.

This program explores a relatively new method of job interviewing. Interviews are based on previous experiences of the applicant, combined with scenarios and examples that predict future behaviour. Employers can avoid the potentially nebulous strengths and weaknesses questions in order to focus on actual behaviours exhibited and the way an individual adapts to particular situations.

Mistakes are often made during an interview. Resumes and application letters need to be precise and clearly written. This program looks at the mistakes commonly made by people applying for a job. Included is a case study depicting commons errors and offers some simple advice. Expert comments are given from the Australian Association of Career Counsellors, a small business owner and the Human Resources Department at Coles Myer.

This innovative package offers practical interview skills development for young people looking to gain entry to the workforce for the first time, those seeking a change in employment or students arranging work experience. Role plays are used to demonstrate how to best answer questions and make the most of the interview opportunity. The program features interviews with a range of industry professionals who provide advice on such topics as personal presentation, body language, the expectations of employers, researching the company and communication skills. Teachers’ notes accompany the program.

This program examines the key rights and responsibilities of both the employer and employee, reviews the nature of work, explores the fundamental employer-employee relationship with workers and employers at a range of industry worksites, and examines a variety of views about unions, working conditions, training, attitudes to work and the nature of the relationship between the boss and the worker.