Subjects: Career Development and Counseling

In this first program in VEA’s Workplace Communications Series, we look at what is communication in a work context and the importance of good communications to the success of an organization and the well being of the employees.

This part of the Workplace Communications Series focuses on at the vital issue of successful communication with the organization’s clients and customers. We look at why customer service is important, who customers are, the customer transaction and how to handle difficult customers