This study guide covers the principles of financial statements and is a compliment to the Stanford Video Guide to Financial Statements.
Languages: English
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The Stanford Video Guide to Negotiating
Negotiating is the art of making better deals. Making the right deal can turn a small venture into a big one, or it can turn a quiet product into a blockbuster. Skill, preparation, and confidence are the keys to negotiating well. The Stanford Video Guide to Negotiating will keep you a step ahead of your negotiating counterparts. Learn about: Anchors – Learn how to control the range of negotiations and make it work for you, not against you; Framing – Understand why the words you choose can be just as important as the positions you take; The myth of the fixed-pie – Know when being too tough can cost you money; Escalation of commitment – Know when and why you have to be willing to walk away; First offers – Learn both when not to make the first offer and how to make the right offer when you do; Bidding strategies – Identify the hidden messages behind bids and offers; Post-settlement settlements – Learn how you can adjust good agreements and make them great ones; Uncertainty – Learn why understanding risks can smooth your path to agreement; Flinches, nibbles, and red herrings – Learn why they work and how to counteract them. Includes free study guide and extra study guides are available for purchase.
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The Stanford Video Guide to Negotiating – Study guide
This study guide covers the principles of negoiating and is a compliment to the Stanford Video Guide to Negotiating.
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Successful Termination
This essential video will help your managers terminate problem employees properly, and in compliance with the law. As important, it will also help managers avoid terminations, by teaching performance management techniques that can help problem employees to “shape up.” Part 1: Avoiding Terminations; Identifying the problem employee; Right and wrong responses; Helping an at-risk employee salvage the job; Documenting expectations; Three stages of progressive discipline; Part 2: When Termination Is Appropriate; Maintaining respect; Organizing discharge discussions; Preparing for the discharge; The termination meeting; Managers and supervisors will learn to set expectations for job performance, utilize job descriptions and performance management, institute progressive discipline for problem employees, and dismiss employees fairly and legally.
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Supervising for Quality
Workforce values and expectations are changing, and so is the supervisors’ role. Supervisors must build employee commitment and involvement, while continuing to fulfill traditional responsibilities for scheduling work, enforcing rules, and monitoring progress. Use this video to help your management staff build supervisory skills that maintain discipline and command respect, without creating resentment. Teach staff how to: praise, criticize, and discipline constructively; increase employee involvement and build employee commitment; reduce frustrating miscommunications; gain employee respect and loyalty. Includes free study guide and extra study guides are available for purchase.
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Supervising for Quality – Study guide
This study guide covers the principles of management and is a compliment to the Supervising for Quality video.
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Supervising for Quality – Instructor’s manual
This instructor’s manual covers the principles of management and is a compliment to the Supervising for Quality video.
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Team Approach
Good teams build involvement, improve communication and cooperation, and generate innovative business solutions. They streamline decision-making and expand competencies. Learn how to:identify appropriate team projects; select the right team participants; nurture teams through development stages; define team members’ roles and responsibilities; help build team identity. Use this video to assure that all your employees know both what to expect from teams and what their teammates will expect from them. Includes free study guide and extra study guides are available for purchase.
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Telephone Courtesy: You Are the Company
This concise, 12-minute program will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn how to: Answer correctly; Politely ask a caller to hold; Take accurate messages; Assure callers that they are being listened to; Transfer and forward calls; Leave recorded messages. “Telephone Courtesy: You Are the Company” is a quick, efficient way to ensure that your organization always projects a responsive, professional image.
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Telephone Courtesy Pays
Learn how to: Handle multiple calls; Transfer calls; Solve communication problems; Resolve problems; Take clear messages; Use voice mail effectively. Excellent telephone skills increase customer satisfaction and assure that you won’t miss important business opportunities. Be confident that your company is presenting a professional telephone image.