magiclanternmedia.ca

Grade levels: Adult

  • The Art of Resolving Conflicts in the Workplace

    Growth and change can produce contention and conflict. Watch how others smooth office conflicts and put good business back in the forefront. Objectives: To establish professional techniques for resolving disputes and refocusing on business issues. Viewers will learn to:
    Set limits that build mutual respect; Use key words and phrases that establish a spirit of cooperation; Build win/win relationships; Minimize manipulation, stereotyping, harassment, and intimidation; Deal with non-performing co-workers; Resolve conflicting job assignments. Includes free study guide and extra study guides are available for purchase.

  • The Art of Resolving Conflicts in the Workplace – Study guide

    This study guide covers the principles of conflict resolution and is a compliment to The Art of Resolving Conflicts in the Workplace video.

  • Keeping Microbes in Check – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.

  • The Customer Service Connection – Instructor’s Manual

    This instructor’s manual covers the principles of offering excellent customer service and is a compliment to the Customer Service Connection video.

  • Customer Service Connection

    Successful companies put customers at the center of every decision and every transaction. Good customer service requires tact, consideration, and conflict management skills. Understanding customers requires sensitivity to customer cues and the ability to listen. Learn to respond to each customer’s needs in ways that both please your customer and build your organization. Includes free study guide and extra study guides are available for purchase.

  • Dealing with the Irate Customer – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and role-play exercises.

  • Building a Winning Team

    Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordons strategies for successfully uniting teams center on his belief that communication is key. Start by sharing a unifying vision that rallies a team toward a common purpose. Stay positive on a daily basis, celebrate successes, and deal with negativity head on. Engage employees by helping them find their own personal vision and their own passion. Finally, focus on creating inspired, committed relationships, and those relationships will deliver top performance.

  • How to Manage People Through Continuous Change

    Change is no longer an event… Change is business as usual. Customers are demanding “better, faster, cheaper”; competition is fierce; and a turbulent economy and technological advances increase the pressure to “do more with less.” Success today is dependent on keeping your work force resilient, positive, and engaged while this rapid (and accelerating) change constantly turns your organization upside down. Yet, employees are increasingly skeptical about committing to business strategies that are constantly being redefined. Program highlights: The 5 biggest mistakes leaders make when managing change. What it takes to go from “surviving change” to “thriving on change.” How change really gets communicated through an organization

  • Avoiding Kitchen Burns – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.

  • Preventing Falls and Strains – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.