This study guide covers the principles of management and is a compliment to the Supervising for Quality video.
Grade levels: Adult
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Supervising for Quality – Instructor’s manual
This instructor’s manual covers the principles of management and is a compliment to the Supervising for Quality video.
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Team Approach
Good teams build involvement, improve communication and cooperation, and generate innovative business solutions. They streamline decision-making and expand competencies. Learn how to:identify appropriate team projects; select the right team participants; nurture teams through development stages; define team members’ roles and responsibilities; help build team identity. Use this video to assure that all your employees know both what to expect from teams and what their teammates will expect from them. Includes free study guide and extra study guides are available for purchase.
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Telephone Courtesy: You Are the Company
This concise, 12-minute program will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn how to: Answer correctly; Politely ask a caller to hold; Take accurate messages; Assure callers that they are being listened to; Transfer and forward calls; Leave recorded messages. “Telephone Courtesy: You Are the Company” is a quick, efficient way to ensure that your organization always projects a responsive, professional image.
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Telephone Courtesy Pays
Learn how to: Handle multiple calls; Transfer calls; Solve communication problems; Resolve problems; Take clear messages; Use voice mail effectively. Excellent telephone skills increase customer satisfaction and assure that you won’t miss important business opportunities. Be confident that your company is presenting a professional telephone image.
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The Art of Resolving Conflicts in the Workplace – Instructor’s Manual
This instructor’s manual covers the principles of conflict resolution and is a compliment to The Art of Resolving Conflicts in the Workplace video.
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Personal Hygiene in Food Service – Trainer’s Pack
Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.
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Safe Hiring: How You Can Avoid Bad Hires
These are tough times for employers. You can be held responsible if you knew, or should have known, that someone you hired might pose an undue threat of harm to others. Yet, during the hiring process, you are required to navigate through a number of legal guidelines that are in place to protect the privacy of your applicants. In this video, you’ll follow the fictional story of a company that makes a bad hire, and discover the steps they decide to put in place to ensure it doesn’t happen again. Includes free study guide and extra study guides are available for purchase.
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Preventing Foodborne Illness – Trainer’s Pack
Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.
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Keeping Microbes in Check
The objective is to educate food handlers and managers on basic sanitation rules. To improve food quality and minimize waste. Key Training Points Food handlers will learn: the routes of cross-contamination, the dangers of rodents and how to prevent them from entering the food service establishment, to maintain correct temperature ranges when storing and serving food, how to properly defrost foods.