magiclanternmedia.ca

Grade levels: Adult

  • Safe Hiring: How You Can Avoid Bad Hires – Study guide

    This study guide covers the principles of hiring effective employees and is a compliment to the Safe Hiring: How You Can Avoid Bad Hires video.

  • Unsolved Accidents

    A warehouse worker carrying a box slips in a spot of oil, and breaks his wrist. At first it seems like an open and shut case. But further investigation shows that this accident was actually the result of a number of small shortcuts. This concise tape packs a real punch. Viewers see that this kind of accident could happen anywhere, and the contributing factors are commonplace. Use this video to start a serious discussion on safe behavior, plant rules, and group responsibility for maintaining a safe workplace.

  • Serving Customers – Helping People

    The basis of great customer service is “people helping people”. Remember that the customer in front of you, or on the other end of the phone line, is a person just like yourself. Make your customers feel welcome, ask and listen, give your undivided attention, go the extra mile, show you appreciate your customers’ business. You’ll learn these five rules for better customer service by watching them in action within a dental office, auto dealership, and a hardware store. You’ll also view scenes in a medical practice and a utility company depicting do’s and don’ts for great telephone customer service.

  • Sexual Harassment: Serious Business

    Sexual harassment videos are tough to make: the acting can be forced, the scenarios unrealistic. This award-winner is the exception. You’ll follow five realistic story lines:
    Stories 1 and 2: Tina’s a chatterer, and the department is getting tired of overhearing her graphic phone calls as she brags about her active social life. Meanwhile Jason’s using the fax machine to send explicit cartoons. Viewers learn that a “hostile work environment” can be created even if the behavior is acceptable to the intended recipient.
    Story 3: Linda’s been flirting with Stan. Watch as this leads to unwelcome sexual conduct, and an environment that disrupts the rest of their team.
    Story 4: Ed indicates to Janice that her job depends on her willingness to date him-a classic case of “quid pro quo” harassment.
    Story 5: Saundra makes a claim of harassment to get even with her boss for not giving her a promotion. But the investigation soon develops into a case of wrongful allegations.
    These vignettes present realistic scenarios. Some problems solve themselves through communication, but others result in serious consequences.
    Teach employees: why preventing sexual harassment helps everyone; how to respond to quid pro quo harassment; how to confront harassers and tell them to stop unwelcome behaviors; the negative impacts of workplace flirtations; proper procedures for reporting and investigating complaints; the consequences of false accusations. Includes free 16-page leader’s guide.

  • The Stanford Video Guide to Financial Statements

    Financial statements need not be an impenetrable web of numbers. Analysis can be both simple and logical. Whether you are an investor, lender, supplier, customer, or acquirer, basic financial analysis can save you painful losses and win you big profits. Professor George Parker provides both line-by-line explanations of the three key financial statements used by US companies and logical, common-sense approaches to interpreting what they reveal about value, profitability, and ability to pay bills. The Balance Sheet: What does this company own?; How much debt is it carrying?; How much money have investors put in? The Income Statement: What is the sales volume?; What kind of expense is the company incurring?; How much money is the company earning?; Which income figure should I look at: operating income, income before interest and taxes, or net income? The Cash Flow Statement: Will this company be able to pay its bills?; Where’s their cash flow coming from? Includes free study guide and extra study guides are available for purchase.

  • Stanford Video Guide to Financial Statements – Study guide

    This study guide covers the principles of financial statements and is a compliment to the Stanford Video Guide to Financial Statements.

  • The Stanford Video Guide to Negotiating

    Negotiating is the art of making better deals. Making the right deal can turn a small venture into a big one, or it can turn a quiet product into a blockbuster. Skill, preparation, and confidence are the keys to negotiating well. The Stanford Video Guide to Negotiating will keep you a step ahead of your negotiating counterparts. Learn about: Anchors – Learn how to control the range of negotiations and make it work for you, not against you; Framing – Understand why the words you choose can be just as important as the positions you take; The myth of the fixed-pie – Know when being too tough can cost you money; Escalation of commitment – Know when and why you have to be willing to walk away; First offers – Learn both when not to make the first offer and how to make the right offer when you do; Bidding strategies – Identify the hidden messages behind bids and offers; Post-settlement settlements – Learn how you can adjust good agreements and make them great ones; Uncertainty – Learn why understanding risks can smooth your path to agreement; Flinches, nibbles, and red herrings – Learn why they work and how to counteract them. Includes free study guide and extra study guides are available for purchase.

  • The Stanford Video Guide to Negotiating – Study guide

    This study guide covers the principles of negoiating and is a compliment to the Stanford Video Guide to Negotiating.

  • Successful Termination

    This essential video will help your managers terminate problem employees properly, and in compliance with the law. As important, it will also help managers avoid terminations, by teaching performance management techniques that can help problem employees to “shape up.” Part 1: Avoiding Terminations; Identifying the problem employee; Right and wrong responses; Helping an at-risk employee salvage the job; Documenting expectations; Three stages of progressive discipline; Part 2: When Termination Is Appropriate; Maintaining respect; Organizing discharge discussions; Preparing for the discharge; The termination meeting; Managers and supervisors will learn to set expectations for job performance, utilize job descriptions and performance management, institute progressive discipline for problem employees, and dismiss employees fairly and legally.

  • Supervising for Quality

    Workforce values and expectations are changing, and so is the supervisors’ role. Supervisors must build employee commitment and involvement, while continuing to fulfill traditional responsibilities for scheduling work, enforcing rules, and monitoring progress. Use this video to help your management staff build supervisory skills that maintain discipline and command respect, without creating resentment. Teach staff how to: praise, criticize, and discipline constructively; increase employee involvement and build employee commitment; reduce frustrating miscommunications; gain employee respect and loyalty. Includes free study guide and extra study guides are available for purchase.