This capsule consists of 8 dramatizations. Each training scenario begins by setting up a coaching or performance feedback situation culminating at a Decision Point. Here you are presented with 3 options as to how the scene should continue. These options are then played out and the consequences of the choices made are explored by a panel of management and human resource experts.
Countries: US
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Surviving the Slings & Arrows
Using the casting and rehearsal of a production of Shakespeare’s Hamlet as a backdrop, this program focuses on the skills needed to navigate the legal and behavioral challenges managers can face. After viewing participants should understand: Appropriate & effective hiring practices; EEO compliance issues; How to handle workplace harassment; Respectful termination procedures; Performance management fundamentals.
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To Lead or Not to Lead
This program developed for organizational leaders is divided into major concept themes, and each of the segments is tied together by an animated folktale. With this video, a distinguished collection of practitioners and researchers – leaders on change – join in conversation with CEO’s, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in.
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Making the Change
This program developed for all employees is divided into major concept themes, and each of the segments is tied together by an animated folktale. With this video, a distinguished collection of practitioners and researchers, leaders on change, join in conversation with CEO’s, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in.
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Race, Ethnicity, Language and Religion Workplace Issues
Takes on the stereotypes that have divided people for centuries. A distinguished collection of managers, line workers and consultants share their experiences and insights.
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Age and Physical Ability Workplace Issues
Begins by dispelling some of the mythology that surrounds people who are young, old or differently abled. We evaluate our fears and look at how we can integrate all qualified employees regardless of age or physical ability.
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The 5 Values of GREAT Customer Service
This program opens with a series of 5 dramatizations. Each of these underscores one of the following values that will be explored: Show Respect; Personalize; Pay Attention; Show You Care; Advocate. The program then explores how we can integrate the 5 Values into our daily work. To do this, we introduce the G R E A T acronym. This stands for; Greet all customers & make them feel comfortable; Respect cultural & other personal differences; Evaluate how your customers want to be served; Adjust your approach to match your customer’s needs; Thank your customers for their business.
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Leadership Is…
This first capsule is the overview module. Here we explore the language and concepts of leadership. Topics include: what is a leader; leadership and management; who can be a leader; becoming a leader; leaders and followers; why lead.
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The Leader as Coach
This capsule investigates the coaching skills which are vital to any organization’s learning and success. Topics include: coaching in the 21st century organization; what does a coach do; effective coaching; who can coach whom; the leader as coach.
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The Leader as Mentor
In the fast changing world of the new organization, mentoring has become essential for preserving and passing down the history, culture and experience senior managers have accumulated. Topics include: mentoring in the 21st century organization; what does a mentor do; effective mentoring; getting started; the leader as mentor.