Explores the skills needed to support employee development in learning organizations. Topics include: the fear factor; what is performance feedback; how do you best provide performance feedback; who should provide feedback to whom; feedback and leadership.
Countries: US
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Beginning Employment Relationships
The 21st century organization requires different kinds of relationships with employees. Topics include: employment interviews; what you need to know about the position you’re hiring for; the candidate you’re interviewing; preparing for the interview; the interview; the leader’s responsibility.
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Ending Employment Relationships
The reasons why employees leave organizations are many and complex. Some are performance related, others are not. In either case, the termination process doesn’t have to be traumatic. Topics include: why employment relationships end; inappropriate termination; alternatives. termination procedures; after the relationship ends.
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In Compliance
This program is a quick course in the complex world of EEO compliance issues. Topics include: what is EEO; affirmative action; diversity; what is a protected class; three types of discrimination; what is harassment; the millennium leadership; leadership and compliance. This program is most suitable for American organizations.
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Gender and Sexual Orientation Workplace Issues
Begins by dispelling many of the popular stereotypes about men and women, gays and lesbians. We discuss what is acceptable workplace behavior and the fears and concerns that challenge mutual respect and lead to conflict.
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Communicating in a Diverse World
This program discusses the following: what is dialogue, contrasting debate and dialogue. Initiating Dialogue, how to do it, where to do it. The skills of dialogue, suspension (of judgment, decision making and status); listening (with empathy, for understanding, showing you care); discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise.
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Dialogue for Cultural Understanding
This program applies the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. Presents a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships.
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Dialogue between Genders
A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work.
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Dialogue among Generations
Demonstrates how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships.
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On the Threshold of Change
This program is the overview module. We explore the definition of diversity and how it can impact our work lives. We examine the changing workforce and the issues these changes raise as a process – not a problem. Conflict is viewed as an element in this process and we consider the communication skills we need to productively navigate these changes.