The financial aspects of any retail operation are vital to business success. Money handling and payment processing needs to be fast and accurate to keep the business healthy. Critical to this is good Point of Sale (POS) service and practice. This incorporates understanding and operating POS equipment, processing transactions, completing sales, cash and non-cash handling, balancing the register, reconciliation of takings, and accuracy of reporting. In this program we see and hear from a leading retail industry expert about how the systems work to make the retail experience a fast and smooth operation that keeps business responsive. We also hear about ways to optimise effectiveness of retail POS handling. This is an informative and practical look at this vital area of the retail industry.
Subjects: Specific Career Information
-
Occupational Health and Safety in the Retail Industry
Accidents in the retail workplace cost millions of dollars per year in both direct costs and loss of production, not to mention the human suffering that an injury can cause. Employers and employees have legal responsibilities to keep workplaces safe and to reduce these risks, and the retail environment has some unique OHS conditions that you need to be aware of. In this program we hear from leading retail bodies about the effects of workplace injuries, legal obligations, employer responsibilities, employee responsibilities, the main types of injuries and what to do if there is an OH&S issue. A positive and pro-active look at the issues and how to make your retail workplace safe.
-
Practical Strategies for Resolving Conflict
Conflict is any situation where people have a difference of values, expectations, opinions, interpretations, needs or wants. This program is about giving all Health workers some insight into what constitutes conflict and what contributes to situations of conflict in the workplace. In addition we outline skills necessary to ensure best possible outcomes when attempting to resolve situations of conflict. Aristotle said “anyone can become angry. That’s easy, but to become angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-that’s not easy.” The aim of this program is to give participants the best possible chance of success in choosing the right moment, with the right person, in the right way.
-
Understanding the Nature of Conflict
This program serves as an excellent introduction to conflict in aged care environment. It defines conflict in various forms, and explores conflicting situations specific to the aged care industry
-
Exploring Pathways in Hospitality and Tourism
Apprenticeships and traineeships combine work and structured training. Traineeships have many features in common with apprenticeships, although traineeships usually last only one to two years instead of three to four years. This program covers the skills and attitudes generally expected of an apprentice or trainee and illustrates four specific examples in the Tourism and Hospitality Industry.
-
The Beginning Teacher
The aim of this program is to provide strategies and advice to beginning teachers on how to prepare for their initial teaching appointment. All the research shows that the teacher is the most important factor in improved student learning. This program presents information and strategies to assist first time teachers upon their initial appointment.
-
Nutrition In An Aged Care Environment
Consuming a healthy and well balanced diet is just as important for the elderly as with any other age group. For elderly people who can no longer look after themselves, it is of vital importance that adequate meals are provided that will meet the nutritional requirements of this age group. This video aims to provide Aged Care Workers with useful information relating to nutrient needs and food sources, portion size and meal frequency and strategies for getting older people to eat.
-
Up-selling Products and Services in Tourism and Hospitality
The total tourism and hospitality experience consists of both products and services. Products are considered more tangible whilst services are intangible in nature. Recognition and an understanding must be developed of the key differences existing between a product and service before they may be marketed more effectively. The marketing concept implies an organization aims all of its efforts at simultaneously satisfying its customers and achieving its own corporate goals. Up-selling is a marketing tool used in an attempt to have the consumer purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. Training employees to up-sell during the selling process may lead to increased consumer satisfaction through value adding as well as increased profits for the organization.
-
Food Poisoning: Prevention is Better Than Cure
So what is food poisoning? Another name is foodborne illness. This illness generally results from consuming food or drink contaminated with pathogenic bacteria, viruses or toxins. It often produces symptoms such as nausea, vomiting, stomach pain, diarrhoea, or fever. The symptoms are often the same as for gastro-type illnesses caused by other sources (other people carrying the bacteria, unhygienic surfaces, etc). This usually makes it hard to tell illness caused by food from the other sources of illness. Foodborne illness can occur from any fresh or processed foods consumed in a range of settings such as homes, restaurants, large catering establishments, schools and institutions. Most cases of foodborne illness can be avoided through good hygiene and good food handling practices.This program will look at – what is food poisoning? how is it caused? And methods to prevent it.
-
Aged Care: Communicating with Aged Care Residents
Effective communication with those elderly people living in residential care is the keystone to the delivery of high quality care – care that not only meets the physical needs of patients, but also mental, emotional, social and even spiritual care needs. This high quality program examines the basic elements of communication and how it can be enhanced to meet the care needs of older people who are living with hearing, vision, speech and cognitive losses. The program also looks at effective communication methods for those from culturally diverse backgrounds.