This program considers the important function of housekeeping within the hospitality industry. It examines the executive housekeeper’s responsibilities in a 353 room luxury hotel including which aspects of the hotel fall under the auspices of the housekeeping department. It then considers what is entailed in the housekeeping of a 78 room motor inn and, in conclusion, investigates the housekeeping operation in a 21 room backpacker’s guest house.
Subjects: Specific Career Information
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Clubs And Gaming
This program looks at a variety of clubs, considers the different levels of service expected and examines the roles of the croupier, pit manager and the Tabaret Gaming Manager.
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Grrls in IT
Information Technology is the world’s fastest growing industry, responsible for decisions and innovations that affect our daily lives as much as government policy – but not enough women are interested in IT as a career. This program aims to dispel a range of preconceptions many young women have about joining the industry: Working in front of a screen all day, too “geekie”, technical and dull, needing a high level math and science background, and not enough variety and social interaction.
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Occupational Environments
Gives a behind-the-scenes look at the production of the Occupational Environments series and provides course, institution and contact information for viewers.
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Managing Databases
This program takes viewers through the basics of setting up and maintaining a database, covering areas such as setting up relationships, creating a data capture form, creating queries, setting up reports and creating and running macros.
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Introducing Hospitality
Provides an insight into how the hospitality industry has changed, its contribution to the economy, and what the current issues are for those working in the industry.
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Have a Nice Day: Working with Colleagues and Customers in Hospitality and Touris
This program addresses the core module Working With Colleagues and Customers. It covers Communication in Workplace, Providing Assistance to Customers, Maintaining Personal Presentation Standards and Working as a Team.
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If Only I’d…: Health, Safety and Security Procedures in the Hospitality and To
Employing a collection of dramatised scenarios, the program covers the competencies relating to workplace procedures in health, safety and security.