Sustainable environmental practices not only minimize an organization’s environmental footprint but there is also potential for significant bottom-line gains. This program focuses on environmental sustainability in hospitality where the focus in recent decades has been very much about efficient resource use, minimizing waste and maximizing productivity. Areas covered include identifying resources and environmental issues, compliance with regulations, and improving resource efficiency. Award-winning Melbourne-based Alto Hotel, Australia’s first carbon-neutral hotel, presents an excellent case study. Further expert comment is offered by an industry trainer from Kangan Institute’s Centre for Competitive Operations.
Subjects: Specific Career Information
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Behind the Scenes
This program focuses on the preparation of meals and their presentation, we first look at the range of knives used by chefs. Presentation and garnishes come next, including julienne vegetables, deep fried vegetable crisps, turned mushrooms, radish roses, fanned strawberries, segmented oranges and carrot curls. This program also demonstrates plating a meal, featuring an entree, two types of main course, and a dessert.
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The Empty Desk
For many young people, the school environment is a place of learning, creating friendships, forging an identity and searching for a direction in life. However, there are some students who have difficulty in actively engaging in the learning process and therefore run the risk of not completing their school education. ‘The Empty Desk’ is a practical and informative program that focuses on how educators can identify and assist students at risk. It introduces what ‘student at risk’ is, examines the causes of disengagement and provides strategies that educators can use in the classroom to build a strong teacher student relationship. Also featured are interviews with teachers from The Pavilion School, Melbourne.
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Working in Media
This program both informs and inspires viewers about the great prospects of a career in the media. Viewers will learn how to perform tasks according to organizational requirements and values, comply with relevant legislation and regulations, and source and apply information about industry issues and developments. This program also encourages a collaborative approach to work and provides tips for effective communication in a creative team environment.
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Teaching ESL Students in the Mainstream Classroom
It is vital for teachers to consider the language used in their subject area from an ESL learner’s point of view. This informative program helps teachers accommodate ESL learners with real-life classroom examples and practical strategies. We explore how teachers can consider the language demands of their lessons and use non-verbal cues to enhance language comprehension. We then explain how language modeling builds learner confidence and how to differentiate between language and content when correcting. Finally we demonstrate the “Think- Pair-Share” strategy for concept checking and discuss the importance of integrating cognitive taxonomies and learning styles to build thinking skills.
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Quality Customer Service
The hospitality industry is a dynamic, highly competitive, customer-focused industry. It is one of many industries that rely heavily on its customers and their satisfaction to succeed in the business environment. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and the role of management in maintaining quality customer service standards. Understanding the importance customer service plays in the hospitality industry not only provides a competitive edge, but also highlights the many benefits that can be gained from improving and delivering quality customer service.
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Health, Safety and Security
Working in the hospitality industry can be a fun and rewarding experience, but it can also be an environment with many health and safety hazards. In this program, from ‘The Hospitality Series’, we look at how to know, understand and apply health, safety and security procedures in the workplace to ensure a safe environment for everyone. We discuss safe work practices and how to prepare for emergency situations. Through the use of two case studies, viewers follow a new employee and learn about the dos and don’ts of a safe working environment in two very different workplaces. By understanding the importance of these three elements in hospitality, businesses will ensure a safe and pleasant environment for staff and patrons.
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Working in Socially Diverse Environments
Multiculturalism is rapidly increasing in communities throughout the world and subsequently the implications must be considered in the workplace. Many benefits arise from employing a culturally diverse workforce, however a number of challenges also exist and must be recognized. In this program we will identify the primary and secondary differences of diversity, the importance valuing diversity can play in the hospitality industry, and the role of management in supporting diversity in the workplace. This program will help viewers develop an understanding of the term ‘diversity’, how it relates to the hospitality industry and how vital it is to ensure both employee and customer needs are met.
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Teamwork in Hospitality
Creating a successful team environment in the Hospitality Industry is essential to an efficient and profitable business. Teamwork , team structure and communication are key elements in creating this successful team. This is particularly important in the Food and Beverage sector. Individual and team roles need to be clearly defined, goals and objectives need to be achievable and feedback and development constructive. Communication needs to be clear and concise and always conveyed in a friendly, respectful and professional manner. Successful teams make for a successful business
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Philosophy for Children
Governments give education a high profile but today it is increasingly about targets, testing and technology. And some people disagree with this narrow approach. There’s now a lot of evidence to show that emotions play a big part in how we think and make decisions and therefore fostering emotional literacy can improve academic performance, communication skills and self-confidence. This is a fascinating look at the work of Antidote as for the first time they take a whole school approach to introducing children to their emotions and questioning and reasoning skills – with some stunning results. Inspiring and thought-provoking professional development for teachers.