The hospitality industry is a dynamic, highly competitive, customer-focused industry. It is one of many industries that rely heavily on its customers and their satisfaction to succeed in the business environment. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and the role of management in maintaining quality customer service standards. Understanding the importance customer service plays in the hospitality industry not only provides a competitive edge, but also highlights the many benefits that can be gained from improving and delivering quality customer service.
Subjects: Career Development and Counseling
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The Job Seeker
Landing your dream job is never easy, but for these three young people it will be a grueling series of trials. In the spirit of popular reality TV show ‘The Apprentice’, we follow three hopeful young people as they apply for a coveted international travel-guide position at Powell International Travel Agency. They must persevere through the job application process, from preparing a resume and cover letter, to attending the interview, right through to the final verdict. Along the way we learn from their successes and failures, discovering what it takes to be successful in applying for that dream job.
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Careers in the Non-Profit Sector
In this inspiring program we meet three people pursuing their careers in the non-profit sector. Gillian Forbes is contributing to ocean conservation at the controversial Sea Shepherd Conservation Society. Damon Hughes’ love for his local indie radio station opened up an on-air position and Erica Myers-Davis continues her management career at Pahran Mission. The personal stories of these diverse and interesting people reveal how careers in the non-profit sector can combine your values and interests with career goals in a way that is not always possible in the private sector.
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How Will This Help Me Get a Job?
The teens of today have a range of employability skills that they may not know they have. In this fun program, we see how those skills are developed in dealing with everyday situations and how they can help towards being successful at work. Our teens organize to meet and plan holidays, work on a school assignment, make kit furniture, raise money to help out a mate, plan their career goals, learn to drive, and play video games. All of these activities give them important communication, teamwork, problem solving, initiative, self-management, learning and technology skills that they can use at work.
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Pathways Planning (Student Version)
No matter what your age, career planning is an essential part of our life development. Due to the constantly evolving job market and the continual changes occurring in higher education and college courses, everyone needs to develop a career pathway plan that identifies three career areas of interest and the ways each of them can be achieved, short-term and long-term. This program explores the method that can be used to assist career pathway planning and the support a career professional can bring to it. The program also looks at ways of updating and renewing your pathway plans at regular interviews.
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Introducing Hospitality
The hospitality industry in Australia and globally is vast. It offers never ending career opportunities. Develop a basic understanding of the hospitality industry and the variety of departments which interrelate to make a business successful. Meet people in the job and those who are training the ever increasing number of people who are seeking careers in this diverse industry. Is the hospitality industry for you? Find out more about job seeking, occupations and career paths that you could follow.
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The Application Form
Applying for your first job can be an intimidating process; you haven’t done it before so how do you really know what they’re looking for? Well, the key to getting the first step right is a clear and concise job application, because employers simply don’t have the time to go through lengthy, unfocused submissions. This program will help you focus on expressing your skills and experience, writing applications that really stand out, and addressing the all-important selection criteria. It also examines online job applications. This is an up-to-date and practical program that will get the real you onto paper.
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The Interview
This informative program follows the story of Karen, a recent school-leaver who is looking for employment. With the help of professional advisor Avril, Karen learns about the multitude of ways in which an applicant can prepare for and behave during an interview to ensure they are well in contention for the job they want. Karen’s experiences illustrate how a bit of prior preparation can significantly enhance an applicant’s performance in a job interview. This ‘true to life’ program captures the importance of ‘selling’ yourself in an interview and how to put your best foot forward for any job.
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Job Search Success 4: Starting a Job
Having found and won your dream job, how do you get off on the right foot from the very start? In this program we explore the importance of good preparation and presentation, the process of induction, understanding workplace culture, getting along with fellow workers and building rapport, and being aware of health and safety and other concerns. Featuring expert interviews and realistic scenarios, this excellent resource covers the essential skills and preparations you need to become aware of how to make your new job a success. There is also an important exploration of career development and enhancing your skills while at this new job.
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Job Search Success 1: Research
After the global financial crisis, there has been a noticeable change in the labour market, both in Australia and overseas. Demand for some careers have dimmed, but in other areas it’s never been brighter. So finding the right job for your skills and interests takes smart research. But where do you look? This excellent program covers job search engines, and the internet research you can do to help identify areas of growth and companies of interest. It also covers print media, recruitment agencies, networking and auditing your skills. Featuring expert interviews, real-life examples and clear demonstrations, this excellent program explains the key research skills so vital in job search today.