magiclanternmedia.ca

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  • Preventing Foodborne Illness – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.

  • Keeping Microbes in Check

    The objective is to educate food handlers and managers on basic sanitation rules. To improve food quality and minimize waste. Key Training Points Food handlers will learn: the routes of cross-contamination, the dangers of rodents and how to prevent them from entering the food service establishment, to maintain correct temperature ranges when storing and serving food, how to properly defrost foods.

  • Harassment and Diversity: Respecting Differences – Manager Version

    Harassment is not just about sex. It can also be about race, religion, age, disabilities and other protected characteristics. This dramatic story shows an all-too-common situation, where friction between employees grows from “just kidding around” into illegal harassment. Our narrator, Bruce Sarchet, an employment law attorney with Littler Mendelson PC, the National Employment and Labor Law Firm(R), details the steps necessary to resolve the situation and protect both the company and the employees. Includes free study guide and extra study guides are available for purchase.

  • The Customer Service Connection – Instructor’s Manual

    This instructor’s manual covers the principles of offering excellent customer service and is a compliment to the Customer Service Connection video.

  • Customer Service Connection

    Successful companies put customers at the center of every decision and every transaction. Good customer service requires tact, consideration, and conflict management skills. Understanding customers requires sensitivity to customer cues and the ability to listen. Learn to respond to each customer’s needs in ways that both please your customer and build your organization. Includes free study guide and extra study guides are available for purchase.

  • Dealing with the Irate Customer – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and role-play exercises.

  • Building a Winning Team

    Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordons strategies for successfully uniting teams center on his belief that communication is key. Start by sharing a unifying vision that rallies a team toward a common purpose. Stay positive on a daily basis, celebrate successes, and deal with negativity head on. Engage employees by helping them find their own personal vision and their own passion. Finally, focus on creating inspired, committed relationships, and those relationships will deliver top performance.

  • How to Manage People Through Continuous Change

    Change is no longer an event… Change is business as usual. Customers are demanding “better, faster, cheaper”; competition is fierce; and a turbulent economy and technological advances increase the pressure to “do more with less.” Success today is dependent on keeping your work force resilient, positive, and engaged while this rapid (and accelerating) change constantly turns your organization upside down. Yet, employees are increasingly skeptical about committing to business strategies that are constantly being redefined. Program highlights: The 5 biggest mistakes leaders make when managing change. What it takes to go from “surviving change” to “thriving on change.” How change really gets communicated through an organization

  • Avoiding Kitchen Burns – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.

  • Preventing Falls and Strains – Trainer’s Pack

    Module includes a comprehensive trainer’s manual and materials to train 25, featuring participant checklists and review test.