Producers: Sun Films Australia

The modern retail environment is extremely competitive. With online trading, the personal shopper is becoming more price aware which means that the retailer can no longer just meet customer needs. Today it’s vital that retailers anticipate and exceed their customer’s expectations. Indeed going beyond expectations has become the key point of difference in the retailer’s quest to grow. This exciting program examines how several award-winning retailers achieve customer service excellence. It examines who customers are, defines products, facilities and services, explores the vital role that good communication plays, looks at the most effective ways to handle complaints, and examines how best to serve customers with special needs. This is a practical and informative look at customer service excellence in the modern retail industry.

The financial aspects of any retail operation are vital to business success. Money handling and payment processing needs to be fast and accurate to keep the business healthy. Critical to this is good Point of Sale (POS) service and practice. This incorporates understanding and operating POS equipment, processing transactions, completing sales, cash and non-cash handling, balancing the register, reconciliation of takings, and accuracy of reporting. In this program we see and hear from a leading retail industry expert about how the systems work to make the retail experience a fast and smooth operation that keeps business responsive. We also hear about ways to optimise effectiveness of retail POS handling. This is an informative and practical look at this vital area of the retail industry.

Accidents in the retail workplace cost millions of dollars per year in both direct costs and loss of production, not to mention the human suffering that an injury can cause. Employers and employees have legal responsibilities to keep workplaces safe and to reduce these risks, and the retail environment has some unique OHS conditions that you need to be aware of. In this program we hear from leading retail bodies about the effects of workplace injuries, legal obligations, employer responsibilities, employee responsibilities, the main types of injuries and what to do if there is an OH&S issue. A positive and pro-active look at the issues and how to make your retail workplace safe.