This capsule consists of 8 dramatizations. Each training scenario begins by setting up a coaching or performance feedback situation culminating at a Decision Point. Here you are presented with 3 options as to how the scene should continue. These options are then played out and the consequences of the choices made are explored by a panel of management and human resource experts.
Languages: English
-
You Can STOP Harassment Training Scenes
You Can STOP Harassment – Training Scenes is intended to provide trainers, managers and employees with a resource to use in helping to prevent all forms of workplace harassment.
-
PATTERNS – Sexual Harassment Training Scenes
PATTERNS – Sexual Harassment Training Scenes, is intended to provide trainers, managers and employees with a resource to use in addressing the behavioral issues that lead to sexual harassment at work. These scenes look at common patterns of harassing behaviour on the part of employees and managers and common management responses to that behaviour.
-
Taking Responsibility
After viewing Program 1, and working through the printed support materials, participants should understand; what illegal harassment is and its impact at work; the need to support our co-workers in facing up to harassment; how to confront harassment to make it stop; how to defuse disrespectful or harassing situations; that not all harassment is intentional; that it’s the impact of our behavior that counts, not our intentions; the importance of setting appropriate boundaries.
-
The Responsible Leader
In addition to the objectives in program 1, after viewing program 2, and working through the printed support materials, participants should understand: the importance of modeling appropriate behavior; the liabilities managers and organizations face; how to handle a harassment complaint; the danger of retaliation.
-
Opening the Right Doors
Teaches employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture.
-
Diffusing Hostility through Customer Service
This program takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.
-
Managing Harmony
Defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization’s values, how conflict can be a positive force, and the organization’s responsibility to provide effective avenues for dispute resolution.
-
The Issue is Respect
The Issue is Respect, tackles complex issues. What one employee may consider sexual harassment, another may find perfectly acceptable. Both men and women can be and are victims of hostile work environments and subtle Quid Pro Quo behavior. The standards by which such behavior is measured are changing. Attorneys, psychologists, human resource professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues.
-
Management’s New Responsibilities
This program is an extension of the first program in both style and content. We examine the legal liability issues and questions of personal responsibility that managers and supervisors must face. We also explore how we can create a workplace free of sexual harassment, the elements of a good sexual harassment policy and how to handle complaints once they are received.