This program provides an overview of the purposes and advantages of writing as a medium and the advantages and disadvantages of writing compared with speaking. It covers the following areas: defining writing, advantages and disadvantages of writing, five steps to writing, five ‘whats’ to writing, and presentation. By focusing on a melodramatic case study of a fictional restaurant and its staff, the program works through the steps to achieve success in workplace writing.
Grade levels: Senior High (10-12)
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Guess Who’s Coming to Breakfast?
The program looks at the benefits and disadvantages of a number of common breakfast foods and ways for breakfast-loathers to become breakfast-lovers!
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Ageing Well
In this program we examine old age; what happens in the body and mind; its implications for every one of us now; and how we can each aim to reach a happy and healthy old age.
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Have a Nice Day: Working with Colleagues and Customers in Hospitality and Touris
This program addresses the core module Working With Colleagues and Customers. It covers Communication in Workplace, Providing Assistance to Customers, Maintaining Personal Presentation Standards and Working as a Team.
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Behavioural Interviewing
This program explores a relatively new method of job interviewing. Interviews are based on previous experiences of the applicant, combined with scenarios and examples that predict future behaviour. Employers can avoid the potentially nebulous strengths and weaknesses questions in order to focus on actual behaviours exhibited and the way an individual adapts to particular situations.
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If Only I’d…: Health, Safety and Security Procedures in the Hospitality and To
Employing a collection of dramatised scenarios, the program covers the competencies relating to workplace procedures in health, safety and security.
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Common Mistakes Job Seekers Make
Mistakes are often made during an interview. Resumes and application letters need to be precise and clearly written. This program looks at the mistakes commonly made by people applying for a job. Included is a case study depicting commons errors and offers some simple advice. Expert comments are given from the Australian Association of Career Counsellors, a small business owner and the Human Resources Department at Coles Myer.
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Analysing Visual Text in Newspapers: Images and Meaning
Using ‘The Age’ as a case study of how to analyse the non-print text of newspaper images, it examines the production of photography, cartoons and graphic design, the process of choice and editorial decision making, how to critically analyse the meaning of these images and what shapes that meaning.
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Recovery from Exercise
The human body uses three main energy systems to carry out physical activity – the ATP-PC system, the lactic acid system and the aerobic system. This program covers the workings of the three energy systems, the effects of exercise on each of them, effects of exercise on the body, including raising the temperature, fluid and mineral loss, breaking down of muscle tissue and delayed onset of muscle soreness.
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Introducing Customer Service
In today’s highly competitive business world, it is often only the level of customer service that distinguishes one company from another. This program introduces and defines customer service by talking to representatives from customer-focussed organisations like ‘ANZ Bank’ and ‘The Body Shop’. It presents real-life dramatisations in its consideration of the process of meeting customers’ needs and expectations, internal and external customers, dealing with dissatisfied customers and more.