Entertaining and packed with information, we examine what a network consists of; central processors, network procedures and architecture. The program focuses on a case study of Destra, a company that specializes in the sale of online music and relies on maintaining a robust network for its day to day business. A particularly useful program for teaching aspects of network design to senior Information Technology classes.
Grade levels: Senior High (10-12)
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Art of Making and Taking Calls
In this program we examine the basic features and functions of the telephone system and then delve into the skills required to become an effective telephone communicator. The program demonstrates important skills including: using appropriate language, transferring calls, placing callers on hold, having systems in place that allow staff to know other staff’s movements, accurate recording of messages, and delivery to the appropriate recipient. It then demonstrates the procedures involved in making effective calls, planning the call before picking up the receiver, identifying yourself and your organization, asking for help, and giving the receiver the choice of speaking to you now or at another time.
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Never a Dull Day: Careers in Hospitality
A career in hospitality can mean many different things. There’s no doubt it’s hard work but also very rewarding, and there are lots of job opportunities. In this program we talk to a number of young people in the industry about their jobs and the training involved. Areas covered include: Front Office, Food and Beverage, Cooking, Housekeeping, Security and Gaming.
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New Food Trends: A Case Study in Product Development
In this program we explore current trends in food and what influences the development of new food products. We meet food industry experts who discuss these current trends – with particular focus on changes that chefs are making in restaurants and cafes, and foods styled for magazines. This program can be used as an introduction to food product development, an overview of current factors influencing food production or stimulus to investigating factors that influence foods and food choice. It also provides a broad look at how consumers and consumer perceptions influence product development.
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Mergers and Acquisitions
This program addresses two increasingly common occurrences in the business world – the merger of two or more companies/firms or the acquisition process. Using real life case studies, we examine the merge between SPC/Ardmona and the acquisition of PSB by OAMPS. The program covers the pressures that led to the changes, the way in which the change process was managed and criteria by which the success of the changes could be evaluated.
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Manufacturing and the Product Cycle: A Case Study of Moran Furniture
All products go through a development process from conception to final evaluation. In this program, Moran Furniture explain the stages in their product cycle – the process that creates their award-winning sofas. The product cycle is examined from the initial concept through product design, production and distribution, marketing and sales. We also consider the value of further evaluation and modification of the products. Students will gain an understanding that research and development is an ongoing issue and continues right through the product cycle.
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Marketing for Beginners: A Case Study in Retail
Small businesses often focus on a very specific market niche. It helps them stand out in the crowded streetscape of shops. This case study compares the retail operations of two shops run by two brothers in two very different locations using a common product base – textiles imported from Guatemala. Do things that sell well in one location sell in another? What is the marketing mix? An expert in small business management assesses the marketing approach of the company and discusses more effective marketing strategies.
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Marketing Change: Image Marketing and PR at the Bendigo Bank
Using the transformation of the Bendigo Building Society into a bank, this program examines the role that management plays in creating and maintaining the image of a business. Focusing on marketing, public relations, and advertising strategies the topics for discussion include the role of business communications in marketing change, the communications tools available and the best way to deliver a message, communications planning, the role of public relations, devising communications campaigns and the role of management in employee relations.
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Student Design Project: Two Case Studies
This program documents the work of two top students and shows the development of their ‘model’. The two case studies featured include fashion design and the production of a lounge room cabinet.
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Materials for Design: Felt
Felt is currently experiencing renewed interest, as consumers grow weary of factory-made products. This program provides an understanding of the traditional uses of felt and how designers are now using felt in contemporary work. We meet a maker of felt products, who discusses why they use felt. Wool properties are also examined and the felting process is demonstrated. We also show how the properties of felt influence – yet also limit – the design of the finished product. In addition to the beautifully filmed program, the DVD features extra footage of the artist showing and describing 3 of her felt creations. This program is a fascinating insight into this often overlooked fabric.