The Age of Collaboration has dramatically changed business forever through blogs, wikis, chat rooms, peer-to-peer networks and personal broadcasting. Millions of people -consumers, employees, suppliers, business partners and even competitors-now harness technology to innovate and collaborate like never before. Based one $9 million research project, Tapscott describes how winning companies innovate and succeed using the knowledge, resources and computing power of millions of people self-organizing into a massive collective force.
Grade levels: Senior High (10-12)
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Good Coach, Bad Coach
Sporting achievements often celebrate the talented individual or the triumphant team, but behind any significant success there is always a hard-working coach pulling it all together. What exactly does a coach do? This entertaining program investigates the role of a coach, and explores the reasons why some coaches are more effective than others. Featuring expert advice and humorous demonstrations, the program examines controlling, cooperative and casual coaching styles, bad coaching, good coaching and finishes with a clear explanation of an effective training session. An engaging and revealing look at the all-important coach.
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All About Motion: Displacement, Velocity and Acceleration
Everything moves – even things that appear to be stationary are moving. Being able to accurately describe and analyze qualitatively common situations involving motion is one of the cornerstones of physics. This program clearly illustrates how displacement, velocity and acceleration in which an object is traveling, how far it goes, how fast it travels and whether it slows down or speeds up. In student friendly terms we examine vectors, displacement, velocity, acceleration and acceleration on Galileo’s planes. A great introduction to some fundamental physics concepts.
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Managing an International Tourism Destination: The Great Ocean Road
This program examines the importance of tourism to local economies. It covers all aspects of managing an international trouist destination using The Great Ocean Road as a case study. The broad topics covered include a description of the region and why it is a tourist destination; who visits The Great Ocean Road; managing tourism at the international level; managing tourism at the local level; how tourism benefits the region and some of the challenges that are subsequently created. This program provides students with an understanding of how different groups must work together to create an appealing destination for international tourists.
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Forces, Materials and Explosions
This program explores the forces released by explosions and their impact on materials. It identifies key features of explosions: rapid gas expansion and – with high explosives – shock waves.
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Service for All: Customer Service in a Diverse World
Your customers deserve the same level of service and respect, regardless of age, ethnicity or national origin. Most of your customer service representatives already know this and act accordingly. But since your employees all bring their own individual opinions and biases into your establishment, it’s important to ensure that everyone is on the same page on this very important issue. This program helps you created a culture of inclusiveness and equal treatment throughout your organization.
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Listening Under Pressure: The Customer Service Challenge
Helping customers can be a real challenge. Sometimes things get busy, and a lot of responsibilities hit all at once. Other times, customers approach you with problems that aren’t easily resolved. Either way, good listening skills are essential for dealing with such high-pressure situations. In this program, you’ll learn about: Attentive Listening, Active Listening and Objective Listening. If you practice these three skills, helping customers and solving their problems will become second nature. Even in high-pressure situations.
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We’re All Different: Diversity in the Workplace
Today’s workforce is changing. Coworkers are now more likely to come from other countries, or from different cultural or ethnic backgrounds. Many of us find ourselves working side-by-side with others who are not just like ourselves. We’re all human, so friction is inevitable. But it is particularly counterproductive when conflict is blamed on difference rather than on workplace issues that can resolved through open communication. The program teaches the value of keeping an open mind, focusing on common goals, and accepting each other for who we are.
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The Art of Customer Service
Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This newly revised program uses humorous scenes mixed in with first-person responses to tell viewers what customers really want. Attention, Respect and Time. It seems so simple, yet today’s customers generally feel that service has gotten worse. Use this show to bring the message home to your employees and make it stick: customer service is an ART.
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Leveraging the Spotlight of Leadership: What Every Leader Should Know
Managers and executives sit in a natural spotlight because of their leadership role. Professor Conger describes this spotlight-both the pros and the cons-and explains how to sue its power to set direction, lead your people and guide their decision making. He explains four specific techniques: Use story telling to emphasize your focus and leave a lasting impression, Guide with simple memorable rules called the “must dos”, Set standards through modeling and Signal critical shifts in priorities through “memorable moments”.