In today’s highly competitive business world, it is often only the level of customer service that distinguishes one company from another. This program introduces and defines customer service by talking to representatives from customer-focussed organisations like ‘ANZ Bank’ and ‘The Body Shop’. It presents real-life dramatisations in its consideration of the process of meeting customers’ needs and expectations, internal and external customers, dealing with dissatisfied customers and more.
Grade levels: Adult
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Common Mistakes Job Seekers Make
Mistakes are often made during an interview. Resumes and application letters need to be precise and clearly written. This program looks at the mistakes commonly made by people applying for a job. Included is a case study depicting commons errors and offers some simple advice. Expert comments are given from the Australian Association of Career Counsellors, a small business owner and the Human Resources Department at Coles Myer.
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Introducing Food Additives
This program describes, using animated graphics, the range of additives used to enhance flavours, improve textures and provide colouration, considers how food additives can be used to improve the nutritional value of food, discusses the applications of additives in the context of food regulations and food labelling.
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Recovery from Exercise
The human body uses three main energy systems to carry out physical activity – the ATP-PC system, the lactic acid system and the aerobic system. This program covers the workings of the three energy systems, the effects of exercise on each of them, effects of exercise on the body, including raising the temperature, fluid and mineral loss, breaking down of muscle tissue and delayed onset of muscle soreness.
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Introducing Hospitality
Provides an insight into how the hospitality industry has changed, its contribution to the economy, and what the current issues are for those working in the industry.
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Sports Injury Prevention and Assessment
This program provides a comprehensive guide to the issue of sports injury: its prevention where possible and successful treatment when prevention fails. It covers the following areas: prevention of injury, including warm-ups, protective equipment, diet and appropriate training regimes, immediate assessment of injuries (DR ABC), causes of sports injuries, assessing sports injuries (SALTAPS), treating soft tissue injuries (RICERS) and injury rehabilitation.
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It’s a Waiter’s Life
This program looks at what it takes to be a professional waiter, what employers expect and what the clients expect.
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Essentials of Design and Technology Skills: Drilling, Lathes and Soldering
This program focuses on skills required to use equipment in design and technology workshops. It features: soldering, using a metal lathe, and using pillar and hand drills. Considerable emphasis is given to health and safety, including safe workshop and equipment practices and the wearing of protective clothing.
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Life as a Teenage Mum
Although the teenage birth rate in Australia has been steadily declining since the 1970s, there are still significant numbers of adolescent girls deciding to take on the role of motherhood without a clear or realistic understanding of the impact a baby will have on their lives. This program follows the stories of four young mothers, from their ideas and fantasies about motherhood before they became pregnant, to the reality of their lives during pregnancy and after giving birth. Topics include: The physical impact of pregnancy and labour.; How a baby can affect relationships with parents, partners and friends.; The loss of freedom.; The responsibilities of parenthood; The financial demands of children.
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Dying For a Meal: All About Food Poisoning
Introduces us to the different forms of bacteria that cause food poisoning, and clearly explains the conditions in which they become a threat to health.