This captivating program explores the political forces that existed before 1776 and the socioeconomic realities that made it necessary to declare to the world our independence from Great Britain. Examine the body of knowledge that contributed to The Declaration of Independence, such as the Magna Carta of 1215. The Just The Facts Learning Series explores United States history in a fast-paced style that makes learning fun!
Countries: US
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The United States Constitution
No official document begins more memorably than the opening words of the Preamble of The Constitution of the United States of America. This dynamic, enduring document is the supreme law of the land. It is designed to enhance the value and dignity of the individual and make certain the individual is never a servant to the state. This extraordinary production combines the insight of American Political Science experts on the interpretation of The Constitution with live action and documentary photography to explain and amplify the most important document in American society.
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Service for All: Customer Service in a Diverse World
Your customers deserve the same level of service and respect, regardless of age, ethnicity or national origin. Most of your customer service representatives already know this and act accordingly. But since your employees all bring their own individual opinions and biases into your establishment, it’s important to ensure that everyone is on the same page on this very important issue. This program helps you created a culture of inclusiveness and equal treatment throughout your organization.
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Listening Under Pressure: The Customer Service Challenge
Helping customers can be a real challenge. Sometimes things get busy, and a lot of responsibilities hit all at once. Other times, customers approach you with problems that aren’t easily resolved. Either way, good listening skills are essential for dealing with such high-pressure situations. In this program, you’ll learn about: Attentive Listening, Active Listening and Objective Listening. If you practice these three skills, helping customers and solving their problems will become second nature. Even in high-pressure situations.
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We’re All Different: Diversity in the Workplace
Today’s workforce is changing. Coworkers are now more likely to come from other countries, or from different cultural or ethnic backgrounds. Many of us find ourselves working side-by-side with others who are not just like ourselves. We’re all human, so friction is inevitable. But it is particularly counterproductive when conflict is blamed on difference rather than on workplace issues that can resolved through open communication. The program teaches the value of keeping an open mind, focusing on common goals, and accepting each other for who we are.
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The Art of Customer Service
Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This newly revised program uses humorous scenes mixed in with first-person responses to tell viewers what customers really want. Attention, Respect and Time. It seems so simple, yet today’s customers generally feel that service has gotten worse. Use this show to bring the message home to your employees and make it stick: customer service is an ART.
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Leveraging the Spotlight of Leadership: What Every Leader Should Know
Managers and executives sit in a natural spotlight because of their leadership role. Professor Conger describes this spotlight-both the pros and the cons-and explains how to sue its power to set direction, lead your people and guide their decision making. He explains four specific techniques: Use story telling to emphasize your focus and leave a lasting impression, Guide with simple memorable rules called the “must dos”, Set standards through modeling and Signal critical shifts in priorities through “memorable moments”.
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The Best Service Is No Service
Pressures to reduce costs and increase customer loyalty are greater than ever. Bill Price argues that the best place to start is by eliminating the need for customer service. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to fix mistakes or resolve customer confusion. Eliminating the need for service, therefore, is the best way to satisfy the vast majority of customers.
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Drive Business Performance
With examples from Fortune 500 companies, Aziza and Fitts provide a six-stage approach for developing a culture of performance, including increasing visibility into operations, moving away from a gut feel to more data-driven decision-making, and articulating and incenting future success. At each stage, organizations must also exercise three critical capabilities: monitoring operations, analyzing data against best practices, and planning for success.
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Executing Your Strategy: How to Break It Down and Get It Done
Business failures occur when leaders fail-to align an organization with its strategy, to break down plans into doable chunks, or to ensure that project leaders get needed resources and apply them in priority order. Dr. Levitt emphasizes the critical need to revise your strategic portfolio to fit the demands of a dynamic environment. He details the imperatives that enable you to do the right projects, and do these products rights” Clarify and communicate purpose, Align structure and culture with strategy, Create clear goals and metrics and Move outputs effectively into operations.