Educational film series
Titles in this series
2 films
1991 ยท 23m
Telephone Courtesy Pays
Learn how to: Handle multiple calls; Transfer calls; Solve communication problems; Resolve problems; Take clear messages; Use voice…
1991
Telephone Courtesy Pays – Trainer’s pack
Module includes a comprehensive trainers manual and materials to train 25, featuring participant checklists and role-play exercises.